499net Privacy Policy — Your data is safe with us

1. Introduction

499net (https://499net.pro) is an online gaming platform offering a wide range of games and entertainment services for users in Bangladesh. We believe your privacy is a fundamental right, and protecting it is our responsibility.

This Privacy Policy explains what personal information 499net collects, how it is used, who it may be shared with, and what steps we take to protect it. We want you to use our platform with full confidence and clarity.

By creating an account, browsing the site, or using any service on 499net, you agree to this Privacy Policy. If you have any questions, please contact our support team.

2. What information we collect

499net only collects information necessary to provide its services. The data we collect falls into two categories:

Directly provided information

When you register or use services on 499net, you directly provide certain information:

• Full name and date of birth (for age verification)
• Email Address & Mobile Number
• Current Address & Nationality
• National ID or passport details (for KYC verification)
• Payment method details (bKash, Nagad, Rocket number)
• Messages and complaint details submitted to support

Automatically collected information

When you use 499net, certain information is collected automatically:

• IP Address & Device Information
• Browser Type & Operating System
• Time, date, and pages visited on the site
• Gaming activity logs (bet amounts, wins and losses)
• Transaction History
• Cookie & Session Information

Data Type	Reason for Collection	Mandatory
Name & Email	Account Creation & Communication	Yes
Date of Birth	Age Verification (18+)	Yes
NID / Passport	KYC Verification & Withdrawal	Yes, for withdrawals
Payment Information	Deposit & Withdrawal Process	Yes
IP Address	Security & Fraud Prevention	Automatic
Cookies	Improving User Experience	Optional

3. How information is used

499net uses your personal information for the following purposes:

• Account Management: To support registration, login, and account security.
• Identity Verification: To verify your age and identity before providing services.
• Payment Processing: To process deposits and withdrawals and maintain transaction records.
• Customer Service: To resolve your questions, issues, and complaints.
• Promotions & Bonuses: To provide you with relevant offers and bonuses.
• Fraud Prevention: To detect suspicious activity and keep the platform secure.
• Legal Obligations: To meet regulatory compliance requirements.
• Service improvement: To analyze user behavior and enhance the platform.

4. Who information is shared with

499net does not sell or rent your personal information. However, there are certain circumstances where data may be shared with third parties:

• Payment Providers: Payment gateways such as bKash, Nagad, and Rocket are used for deposits and withdrawals. Only the information necessary to complete each transaction is shared.
• Game Provider: Game providers on our platform may use limited data to operate their games.
• KYC Services: Authorized third-party verification services for identity checks.
• Legal Authorities: When required by court order, government directive, or AML investigation.
• Business Transfer: In the event of a business merger or transfer, with prior notice given to you.

All third parties are contractually bound to uphold our privacy standards and may only use your data for the specified purposes.

5. Cookie policy

499net uses cookies on its website to enhance your browsing experience. Cookies are small text files stored in your browser.

Cookie Type

• Essential Cookies: Essential for core site functionality — including login sessions, security tokens, and similar. These cannot be disabled.
• Functional Cookies: To remember your preferences, language, and settings, making the site more personalised for you.
• Analytics Cookies: To understand which parts of the site are used most. This information is aggregated and anonymous.
• Marketing Cookies: To show you promotions relevant to your interests. You can control this through your browser settings.

Most browsers offer controls to manage cookies. However, disabling cookies may affect the functionality of certain features on the site.

6. Data security measures

499net follows the highest industry standards to keep your data secure. Our security measures include:

• 256-bit SSL/TLS encryption — all data transfers are secured
• Two-Factor Authentication (2FA) Support
• Regular Security Audits & Penetration Testing
• Firewall & DDoS Protection
• Restricted staff access — only authorized personnel can view data
• Data Backup & Disaster Recovery Plan
• Real-time monitoring for suspicious activity detection

7. Your rights

As a 499net user, you have the following rights regarding your personal information:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: In certain cases, you can request that the processing of your data be restricted.
• Data Portability: You can request a copy of your data in a readable format.
• Marketing Opt-Out: You can opt out of promotional communications at any time.

To exercise these rights, email us at [email protected]. Some requests may be declined due to legal obligations or ongoing investigations.

8. Protection of minors

499net strictly refrains from providing services to anyone under the age of 18. We do not knowingly collect or store any information from minors.

If a minor has accidentally created an account and we become aware of it, the account will be closed immediately and all associated data will be deleted. Parents or guardians with concerns are welcome to contact our support team.

9. Data retention period

499net does not retain your data longer than necessary. Our general policy is:

• Account information for active accounts is retained for as long as the account remains open.
• Even after account closure, certain data may be retained for up to 5 years due to legal obligations.
• Transaction records are retained for 5–7 years in accordance with financial regulations.
• Marketing data is deleted immediately upon withdrawal of your consent.
• KYC documents are retained in accordance with regulatory requirements.

10. Policy changes

499net may update this Privacy Policy from time to time. If any significant changes are made, we will notify you by email or via an on-site notice. Continued use of the site after any changes constitutes your acceptance of the updated policy.

The date of the latest policy update is always displayed at the top of this page. To view a previous version, please contact support.

11. Contact

If you have any questions, concerns, or requests regarding our Privacy Policy, please get in touch with us:

This Privacy Policy was last updated in January 2026.